Following a very competitive recruitment process, Wollondilly Council has appointed a new Director, Customer & Corporate Services.

Caroline Argent will be leading the newly established Directorate to deliver organisational improvements and focus on customer excellence across the organisation.

CEO Ben Taylor said, “Ms Argent brings a wealth of experience and a proven track record leading challenging and complex organisations and delivering outstanding results for customers and stakeholders.”

“Our focus is on providing outstanding customer service and I look forward to Caroline making a real difference for our community”.

“She is taking up this role during a pivotal time for Wollondilly, as we welcome a newly elected Mayor and Councillors and together build on our great foundations to create a high performing organisation for our rapidly growing Shire.”

Most recently the Chief Executive/State Manager of the Pharmacy Guild of Australia NSW Branch, Caroline was also a General Manager of Engineers Australia for many years and is a proud resident of the Wollondilly Shire.

As a dedicated community sector professional, she has seen first-hand how resilient communities play an important role in shaping the future. 

Ms Argent said, “I am honoured to have been appointed to the role of Director Customer & Corporate Services and to have the opportunity to join such a well-respected Council team.” 

“On a personal note I am eager to get started and join an already strong team and be inspired by their growth, noting their talent, tenure and experience.”

“It is an exciting time to join the organisation and I look forward to continuing the momentum and fostering our joint focus on delivering the best solutions for our team and expanding community.”

The recent establishment of the Customer & Corporate Services Directorate brings together key teams for the organisation, with a central focus on customer excellence and the delivery of priority organisational improvement projects.