Annual Community Satisfaction Survey

STATEMENT FROM MAYOR GOULD RE: WORK AT APPIN SITE 13.11.2024 + MORE 2 Alerts

About the Survey

In February 2024, Council's annual independent Community Satisfaction Survey was undertaken by Micromex Research via a random telephone survey with 402 residents living in the Wollondilly local government area.

The survey is a way in which Council gathers direct feedback and data from the community to help;

Understand and identify community priorities for Wollondilly Shire Council
Identify the community’s overall level of satisfaction with Council performance
Assess and establish the community’s priorities and satisfaction in relation to Council activities, services, and facilities
Determine community priorities for the future of the LGA

Community Representation

Respondents were selected by means of a computer based random selection process using Australian marketing lists and a Unipolar Scale of 1 to 5 was used in all rating questions, where 1 was the lowest importance or satisfaction and 5 the highest importance or satisfaction.

Gender

Age

Ratepayer Status

Time Lived in Wollondilly

KEY FOCUS AREAS

Overall Satisfaction

Overall, 81% of residents are at least somewhat satisfied with the performance of Council over the last 12 months. Up from 72% from 2023.

Satisfaction with councillor performance

78% of residents stated they are at least somewhat satisfied with the performance of Councillors. Up from 73% in 2023.

Council's Efforts to Inform Residents

71% of residents stated they are at least somewhat satisfied with. In line with 72% in 2023.

Satisfaction with Council Contact

64% of residents (who had contacted in the last 12 months) are at least somewhat satisfied with the way their contact with Council was handled. In line with 63% in 2023.

Quality of Life in Wollondilly

95% of residents rate their quality of life as ‘good’ to ‘excellent’ in the Wollondilly Shire LGA. Up from 92% in 2023.

Satisfaction Scorecard

The 2024 satisfaction scorecard of council's services and facilities is shown below.

WHAT ARE WE DOING TO IMPROVE?

These results are encouraging, but our focus here at Wollondilly Shire Council is to continue to lift and maintain community satisfaction levels as this is a key measure of success.

Council is listening to the community and is already focussing its efforts to address these priority areas identified by the community.

Lifting and maintaining community satisfaction levels is our major focus for the coming years, to build on our good foundations created already, and the key focus areas for us as a business over the coming years include:

Roads: continued significant investment to repair our road network that has suffered from recent natural disasters and previous underinvestment
Towns/villages and community buildings: planning and delivering a Shire-wide renewal program to invest in repairs and upgrades in our beautiful towns and villages
Recreation and sporting facilities: investing in new and updated facilities and infrastructure across the Shire
Planning and development: having a very clear focus for growth and development in our state-led growth centres, while securing vital infrastructure for our community and protecting our existing towns, villages and rural lands
Customer experience: a major focus of improvement across our whole business to lift the standard of customer service
Community engagement: to maximise opportunities for the community to feel they have a voice, are being listened to and that their input makes a difference
Councillors: to focus on collaborative decision making, ensuring strong governance and their ambassadorial role for the community and Council
Service delivery: a commitment to reviewing and improving performance across all facets of Council service delivery

This will not happen overnight but the hard work to date and a concerted effort is being employed by everyone across our organisation to improve and maintain our community satisfaction levels.